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Kickassd Knowledge Base

How To Connect With FTP And Common Errors And Fixes

    Our servers only accept secure (encrypted FTP) connections and will refuse any attempts to connect with plain FTP.

    Note: If you are using CloudFlare and have it active you should use the servers hostname. If you are not sure what is the servers hostname you can ask us or if you use the auto cPanel login available in you client area. Once logged into cPanel check the URL in your browser. The format will be xx.kickassd.com. Eg. s1.kickassd.com.

    Check second post for common errors and their fixes.

    Working Settings For Common FTP Clients

    Filezilla

    Host: Your domain or server host name
    Protocol: FTP
    Encryption: Explicit FTP over TLS
    Logon Type: Ask for password

    CoreFTP

    Site Name: Name as you like
    Host / IP / URL: Your domain or server host name
    Connection: AUTH TLS

    Cyberduck

    Connection: FTP-SSL (Explicit AUTH TLS)
    Server: Your domain or server host name
    Connect Mode: Passive (PASV)

    WinSCP

    Protocol: FTP
    Encryption: TLS/SSL Explicit encryption
    Host Name: Your domain or server host name





    Common FTP Errors And Fixes


    Filezilla

    - 421 too many connections

    Your simultaneous connections number is too high. Fix this by opening your site manager and opening the "Transfer Settings" tab. Mark the Simultaneous connections tab if it is not already and set the number to 6.

    - Connection timed out after 20 seconds of inactivity

    Increase timeout setting to 60 seconds. To do this go to Edit > Settings and set the number to 60. If you continue to have problems with it increase it or disable it by setting it to 0.

     



    Please visit our forum if you have any additional questions regarding this subject:


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